Damaged Goods Intergalactic Fireworks generally ships all products on a shrink wrapped pallet. It is your responsibility to inspect the shipment before you sign for it. Shipments should be opened and counted to verify before signing for receipt. Any shrink wrap that has been opened should be carefully inspected. Guarantee Intergalactic Fireworks stands behind the brands we sell. In the rare event that you have a product that is a "dud", we will gladly offer you a replacement on your next order. Simply email us with a clear photo of the item that did not perform. ORDER CANCELLATION POLICY AND TERMS OF SALE Fireworks cannot be returned. All Sales are final. An order may be cancelled up to the time before it is scheduled to ship.All shipments require an adult signature at delivery, NO EXCEPTIONS.